Shell Malaysia Takes Extra Steps To Ensure Customer Safety During Movement Control Order

20th March 2020 - Whilst many able bodied individuals and NGO’s are focusing on hospitals around Kuala Lumpur and Selangor, MODENAS having its operations in Gurun, Kedah has set out on a race for humanity to help ease the burden and bringing comfort to the frontliners who are working tirelessly in battling the Covid-19 pandemic in the Northern region of the country.

Sanitization - Shell has taken stringent steps to ensure the disinfection of high-touch areas at its 950 stations nationwide. High-touch areas are touchpoints located at fueling areas, Shell Select and facilities areas that are often exposed or used by customers. Every hour, these high-touch areas such as petrol pumps, fuel nozzles, pin pads, dispenser air balancers, door handles, pay windows, cashier area, tissue dispensers, switches, taps and sinks are disinfected.

FRIDAY, MARCH 20, 2020


Social Distancing Markers at Stations - Social distancing marker will be paced in the stores, pay window are and Social Distancing poster at the store entrance.

Shell Malaysia trading Sdn Bhd and Shell Timur Sdn Bhd Managing Director, Shairan Huzani Husain said, "Safety and cleanliness of our stations is most important to us. With all the uncertainties brought about by the rapidly evolving situation around us, we want to give our customers a peace of mind when they are at Shell stations. We assure Malaysia that Shell is committed to creating a clean and safe environment for customers at our stations".

Food and Store Safety - Deli2go, Select and 3rd party food brands: Shell has implemented a take-away only or delivery orders during this time. Shell is also conducting hpurly sanitization of all customers' touchpoints including coffee machines touch screens, Deli2go countertops, pastry thongs and showcase handles.

Restrooms Cleaning Frequency - The frequency of cleaning for Shell restrooms has been increased to every hour with steps to ensure water and soap are always available.

Site Staff - Part of the safety efforts also includes tracking and monitoring the health of all Shell site staff, including the checking of their temperature before the start of every shift. Shell site staff are fully equipped with face mask, nitrile hand gloves and comply to the social distancing to ensure their health and safety is taken care of. The priority is for them to stay safe whilst operating and working at our stations.

Shell urges all customers to remain vigilant in practising meticulous safety habits such as use hand sanitisers frequently while at the stations. Shell also advises all customers to remove all gloves or plastics to avoid static contact while refuelling.

For more information on Shell's initiatives, please visit

Shairan Huzani Husain also said that " We have approximately more than 10,000 number of site staff helping us ensure our stations continue to operate. These are our "site heroes" who are taking the extra added initiative to clean, disinfect, and continuously ensuring that we are able to power Malaysia and all the necessary transportation, ambulance, logistics and essential services that keep Malaysia going in this trying time. To them, I cannot express enough our heartfelt gratitude and we will do everything to keep them safe while on duty".